Businesses are now officially not allowed to request surcharges off customers who pay with their bank card. The ACC has stepped in and now banned businesses from adding surcharges onto payments.

This ban applies to payments by EFTPOS (debit and prepaid), MasterCard (credit, debit and prepaid), Visa (credit, debit and prepaid) and American Express cards issued by Australian banks.

Please Explain?

If a customer wants to make payment for an item or service, such as a pair of shoes or a plumbing service. When asked how do they choose to pay? If then the chosen method of payment is EFTPOS or credit card (Mastercard, Visa or American Express). Then the business can no longer ask the customer to pay a surcharge (extra fee) for paying by EFTPOS or credit card, starting from 1st September 2017.


"The good news for consumers is that businesses can now only surcharge what it actually costs them to process card payments, including bank fees and terminal costs. For example, if a business’s cost of acceptance for Visa Credit is 1.5 per cent, consumers can only be charged a surcharge of 1.5 per cent on payments made using a Visa credit card” - ACCC Deputy Chair Dr Michael Schaper.